Lifetime Manufacturing Warranty

At WanLoveDesigns, we have made it our commitment to create only high-quality jewelry. We warrant that all jewelry purchased from our website will be free from manufacturing defects in materials & workmanship at the time of delivery.

All our jewelry is manufactured to the highest standards & utilizes the highest quality materials. We carefully inspect each individual item prior to shipping.

We offer a Lifetime Manufacturing Warranty to all purchases. The Lifetime Manufacturing Warranty is effective from the date of purchase on WanLoveDesigns.com, Only to the original purchaser, & is non-transferrable.

Although we stand behind our designs, we do exclude the following defects from the Lifetime Manufacturing Warranty:

• General wear and tear-including but not limited to-trauma, loss of center stones, product loss or theft, scratches, or improper cleaning and storage.
• Intentional/Unintentional/Misuse Damage
• Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in a swimming pool/hot tub, coming in contact with perfume or other chemicals, etc.)
• Damage to prongs (bent, broken, caught on something) due to daily wear/use/misuse causing gems to get loose or fall out. Precious metals, and especially prongs, can wear down over time as part of normal use or trauma. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.
• Chipping or breaking of gems due to use/misuse causing gems to get loose or fall out. The loss of a stone caused by damage, trauma, loss or theft is not covered under the Lifetime Manufacturing Warranty.
• Chipping or breaking or Loss of Center gem/s due to use/misuse causing gems to get loose or fall out. The loss of a Center gem/s caused by damage, trauma, loss or theft is not covered under the Lifetime Manufacturing Warranty.

Any & All third-party repairs or service to your jewelry completed by anyone other than WanLoveDesigns, including, but not limited to, ring sizing or other repairs will void your warranty.

Should you have an issue with your purchase due to manufacturing, please Contact Us so we can assist you. Once received, we will inspect the jewelry to determine if damage is covered by our Lifetime Manufacturing Warranty. If it is covered, we will complete the work or, at our discretion, replace the item without charge and ship it back to you.

If it is not a defect, we will still be here to help you. We can repair your piece for a small fee + Shipping. If the damage is not covered by our Lifetime Manufacturing Warranty, we will email you a price quote before the work is performed. If you approve the quote, we will collect payment for the repair + shipping. We will then continue with the repair and ship the item back to you once repair work is completed.

We Always recommend that you insure your jewelry for loss, theft, trauma, damage, or damage to your center stone. Examples of damage to center stones may include chipping, cracking, or breaking. While diamonds are the hardest gem & very durable, No gem is indestructible. Normal wear & tear (especially on rings worn everyday on your hand), they can be damaged.

For Assistance with our Warranty Services, Contact Us

Repairs

We understand life can happen & due to regular wear and tear or accidents, your jewelry might need to be repaired. We are always here & are happy to help. Our customers & designs are very important to us, we will always do our best to keep the repair costs as low as possible, while at the same time ensuring the integrity of the design. If your piece is UN-reparable, no need to worry!! We do offer Remaking & Upgrade services. Please remember, All repairs made by third-party jewelers will void your warranty with us here at WanLoveDesigns. Some common repairs we offer are replacing Accent gems (side stones), tightening/repairing prongs, re-polishing, re-dipping in rhodium, etc. If you’d like to inquire about getting your piece repaired, please Contact Us

You will be responsible to ship it back to us safely & properly packaged in boxes + something to keep it from moving around & Return shipping back to you. Please make sure the package is fully insured. We are not responsible for lost/missing or damaged packages. *Please note we don't accept packages for repair during busy times such as Wedding Season & other busy holidays, so you won't be without your special piece for longer.

Ring Resizing

Please ensure you know the correct ring size before placing your order to guarantee a perfect fit. The best way to determine your size is to visit a jeweler in person to get accurately measured—whether for yourself or a loved one. Wearing a ring that's too large can lead to damage from daily wear and tear.

If you happen to order the wrong size, don't worry—we offer resizing services! The cost typically ranges from $35 to $65 (higher for some larger sizes), plus shipping. Please note that rings can only be resized within a certain range. If the size adjustment needed is too significant, the ring may need to be remade at an additional cost. Eternity bands cannot be resized.

If your required size is outside the resizable range (either much larger or smaller), that’s okay—we also offer Remaking & Upgrade services.

 

When shipping your ring to us, please ensure it is properly packaged in a secure box with something to prevent movement, and always insure the package. We are not responsible for lost, damaged, or stolen items during transit.